Integrator survey: high marks on customer service, POS integration and online tools

Poplapay scored high in the integrator survey conducted in the summer of 2018. Respondents point out customer service, POS integration and the Poplapay online tools’ payment terminal management app as excellent.

– I am particularly pleased the things we had focused on stood out in the survey. Happy customers are a testament to our work, Poplapay Sales Director Jaakko Turunen rejoices.

In terms of the response time and expertise of customer service, integrators awarded Poplapay fours and fives out of a maximum of five. Communication and sales also received high scores.

Turunen says the online tools’ payment terminal app supports good customer service. A lot of questions and issues, which would typically require calling in or typing an email can be handled in the online tools.

– Pleased customers encourage us to actively develop our online toolkit. We welcome ideas and suggestions, Turunen says.

The POS integration is also being updated and improved. The integration interface is always the same, regardless of who made the terminal device.

A significant addition is the Cloud API, an online interface connecting the POS and the payment terminal wirelessly.

– The Cloud API is made for browser-based points of sale. The Cloud API can be run on a mobile phone with an online POS. The two are connected in the cloud. Many integrators are happy having made the switch to Cloud API, Turunen tells.

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